Unplug everything and then re-plug it back into the machine. Restart your computer and open up DataViewer and try syncing device. If that does not work, try uninstalling and then reinstalling DataViewer and connect all parts back to computer and Z1/Z2 device. Hit F10, press “clear database” and then hit sync device.
DataViewer is only compatible with Windows based operating systems. The software can be downloaded at http://breas.us/cpap-user-guides-and-software/ Under the tab Software Downloads, click on Download DataViewer. Open the folder attached and double click on “HDM Data-Viewer-2.0.0-2.2”. Then click “HDM-Data-Viewer-v2_0_0_2-Setup”. A message will then pop up named “Compressed (zipped) Folders” and you will need to click on the…