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A global leader in Home Mechanical Ventilation, Airway Clearance and Sleep Therapy

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Z1 / Z2 FAQ’s
Support

Z1 Z2 Customer Survey

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Z1 Z2 Customer Survey

Z1/Z2 CPAP Series Customer Survey

Welcome to the Z1/Z2 CPAP series customer survey! We appreciate the time you have taken to assist in our analysis and commit to using the information gained to improve our products. This survey should take 10 minutes to complete.
Section 1 - GENERAL INFORMATION
Survey date (YYYY-MM-DD):*
YYYY slash MM slash DD
Name and position:
Name of clinic/hospital:*
Type of device used:*
- Z1 CPAP
- Z2 CPAP
- Z1 Auto CPAP
- Z2 Auto CPAP
Type of accessories used:
- QTube
- HCHF/HME
- PowerShell
- Slimstyle CPAP tube
- Dataviewer
- Nitelog
- None of the above
What was the main reason for choosing the Z1/Z2?*
When did you start to prescribe/recommend the Z1/Z2 to patients (YYYY-MM-DD)?*
YYYY dash MM dash DD
How many patients have been placed on the Z1/Z2?*
Section 2 - QUALITY SATISFACTION
Please rate your level of satisfaction for the following statements:
The overall quality of the Z1/Z2?*
- Satisfied
- Neither satisfied or dissatisfied
- Dissatisfied
The quality of the user interface?*
- Satisfied
- Neither satisfied or dissatisfied
- Dissatisfied
The quality of the accessories used?*
- Satisfied
- Neither satisfied or dissatisfied
- Dissatisfied
- N/A
The robustness of the device*
- Satisfied
- Neither satisfied or dissatisfied
- Dissatisfied
Section 3 - USABILITY SATISFACTION
Please rate your satisfaction for the following statements
The general usability of the Z1/Z2?*
- Satisfied
- Neither satisfied or dissatisfied
- Dissatisfied
The general usability of the Z1/Z2 manual?*
- Satisfied
- Neither satisfied or dissatisfied
- Dissatisfied
The menu structure of the user interface?*
- Satisfied
- Neither satisfied or dissatisfied
- Dissatisfied
The usability of the accessories used?*
- Satisfied
- Neither satisfied or dissatisfied
- Dissatisfied
Did you or your patients run into any difficulty by using the Z1/Z2 or related accessories?*
- Yes
- No
If yes, please describe the difficulties encountered.
Section 4 - PERFORMANCE EVALUATION
Please rate your agreement or disagreement for the following statements.
The Z1/Z2 is performing as intended.*
- Agree
- Neither agree nor disagree
- Disagree
The Z1/Z2 Auto mode is performing as intended.*
- Agree
- Neither agree nor disagree
- Disagree
- N/A
The Ramp function is performing as intended. (timed increase of pressure)*
- Agree
- Neither agree nor disagree
- Disagree
- N/A
The Z-Breathe is performing as intended. (relief of pressure during exhalation)*
- Agree
- Neither agree nor disagree
- Disagree
The Auto Start/Stop function is performing as intended.*
- Agree
- Neither agree nor disagree
- Disagree
The accessories used are performing as intended.*
- Agree
- Neither agree nor disagree
- Disagree
Have you reported any incident with the device to the competent authority?*
- Yes
- No
If yes, note the case ID and please describe what and when the incident occurred.
Have you received reports from patients describing any side-effect of treatment e.g., nasal, mouth or throat dryness; nose bleeds; abdominal bloating; ear or sinus discomfort; eye irritation; skin rashes?*
- Yes
- No
If yes, please describe side-effect/duration/number of patients or reports.
What do you like most about the Z1/Z2?
How would you improve the Z1/Z2?
How would you improve the accessories?